Privacy Policy

Last Updated: January 2025

Welcome to Walaa. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile application and services.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Optional profile details you choose to provide
• Loyalty Program Data: Information about merchants you follow and rewards you collect
• Transaction Data: Details about points earned, stamps collected, and rewards redeemed
• Communication Data: Messages you send through our support channels

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in app, interaction patterns
• Location Data: Approximate location to show nearby merchant offers (only with your permission)
• Log Data: IP address, app crashes, system activity, and diagnostic information

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Description
Service Delivery	To create and manage your account, track loyalty points and stamps, and enable reward redemption
Personalization	To provide personalized offers, recommendations, and merchant suggestions based on your preferences
Notifications	To send you updates about new offers, loyalty status changes, and important account information
Customer Support	To respond to your inquiries, troubleshoot issues, and provide technical assistance
Security	To detect and prevent fraud, abuse, and unauthorized access to our services
Analytics	To understand how users interact with our app and improve our features and performance
Legal Compliance	To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

3.1 Merchant Partners

We share necessary information with participating merchants to enable loyalty tracking and reward redemption. This includes your loyalty status, points/stamps, and redemption transactions.

3.2 Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Analytics and app performance monitoring
• Payment processing (if applicable)
• Customer support tools
• Push notification services

These providers are contractually obligated to protect your information and may only use it to provide services to Walaa.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect the rights, property, and safety of Walaa, our users, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL
• Secure Storage: Personal data is stored in secure, encrypted databases
• Access Controls: Only authorized personnel have access to user data, on a need-to-know basis
• Regular Audits: We conduct regular security assessments and audits
• Password Protection: Passwords are hashed and salted using secure algorithms

5. Your Privacy Rights and Choices

5.1 Account Management

• Access: You can view and update your profile information within the app
• Correction: You can correct inaccurate information in your account settings
• Deletion: You can request deletion of your account by contacting support

5.2 Communication Preferences

• Push Notifications: You can disable push notifications in your device settings
• Email Notifications: You can unsubscribe from promotional emails using the link in the email
• SMS: You can opt out of SMS messages by replying "STOP"

5.3 Location Data

You can control location access through your device settings. Disabling location will limit location-based merchant recommendations.

5.4 Data Portability

You can request a copy of your data in a structured, machine-readable format by contacting us.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Children's Privacy

Walaa is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

• In-app notifications
• Email notification to your registered email address
• Prominent notice on our website

Your continued use of Walaa after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Google Play Policy Compliance

Walaa complies with all Google Play Developer Program Policies, including:

• Data Safety: We accurately disclose our data collection and security practices in the Google Play Data Safety section
• Sensitive Permissions: We only request permissions necessary for core app functionality and provide clear disclosures before requesting them
• User Data: We do not sell user data to third parties
• Prominent Disclosure: This Privacy Policy is prominently accessible within the app and on our website

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By using Walaa, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.